Sylvest is a UK-based platform that connects property deal sourcers (“Sourcers”) with investors (“Investors”) seeking investment opportunities. We facilitate introductions and provide tools to manage deal visibility, communications, and fees.
Last Updated: 21st July 2025
Sylvest (“we,” “our,” or “us”) is committed to protecting the privacy and data of all users who interact with our platform. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
2. What Information We Collect
We may collect and process the following data:
a. Personal Information
- Full name
- Email address
- Phone number
- Business name and trading details
- Billing and payment information
- IP address and login details
- Any communication between you and Sylvest
b. Deal Information (Sourcers only)
- Property listing details
- Deal documentation
- Performance metrics or data voluntarily submitted
c. Platform Usage Data
- Page views, session duration, and activity logs
- Technical details from browser or device
3. How We Use Your Data
We process your personal data for the following purposes:
- To create and manage user accounts
- To facilitate introductions between Investors and Sourcers
- To process payments and introduction fees
- To communicate with you regarding platform activity, updates, and support
- To improve and personalise our services
- To comply with legal obligations and prevent misuse
4. Legal Basis for Processing
We rely on the following legal grounds to process your data:
- Consent: When you voluntarily provide information or opt into communications.
- Contract: Where processing is necessary to fulfil our obligations under the Terms & Conditions.
- Legal obligation: To comply with applicable law.
- Legitimate interests: For platform security, service improvement, and business operations.
5. Data Sharing
We may share your data with:
- Trusted third-party service providers (e.g., payment processors, hosting platforms)
- Legal or regulatory authorities when required
- Other Sylvest users where necessary (e.g., to complete a deal introduction)
We will never sell your personal data.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Account and transactional data may be stored for up to 6 years for audit and compliance purposes.
7. Your Rights
You have the right to:
- Access your data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- Lodge a complaint with the ICO (Information Commissioner’s Office) in the UK
To exercise these rights, please contact us at: info@sylvest.co.uk
8. Data Security
We take data security seriously and implement appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or destruction. However, no online platform is completely immune from risk.
9. Cookies
Our website uses cookies to enhance user experience, track performance, and personalise content. You can control your cookie preferences through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above and notify users where appropriate.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Sylvest Email: info@sylvest.co.uk
Website: www.sylvest.co.uk